Resume

Customer success, operations, and program coordination — with a background in email marketing, CRM systems, and client support.

Experience

Big Bear, CA · October 2024 – Present

Assist customers with purchases, inquiries, and product recommendations, delivering friendly customer service and a positive shopping experience.
Operate cash registers, process payments accurately, and promote loyalty programs.
Prepare and stock merchandise for the sales floor and organize products by department to maintain attractive displays.

Long Beach City College, Long Beach, CA · 2016 – June 2024

Single point of contact for client intake — explained procedures and eligibility requirements, and supported participants with requests, questions, and service needs.
Coordinated and interacted with a diverse range of small business owners, enhancing their engagement with the program.
Managed the Salesforce system and provided support for social media, email CMS, and web-based recruitment solutions; set and achieved applicant recruitment goals.
Handled all logistics related to program delivery — reports, applicant processing, classroom experience, events, and workshops.
Interpreted and implemented policies and procedures to keep program operations compliant with funder goals.
Managed a dozen student workers; maintained the program's social media accounts and website.

Los Angeles, CA · 2010 – 2014

Maintained the procurement website and administered SciQuest procurement software to streamline purchasing and improve efficiency.
Built online forms from scratch for requisitions and purchase orders; created workflow scenarios to user-test vendor relationship software.
Troubleshot issues with the USC online eMarket and vendor solutions; resolved purchase-order issues to ensure accurate processing and timely delivery.
Coordinated communications across multiple departments, maintained Business Services websites through the USC CMS, and created surveys in Qualtrics.